How Can We Help You?

We accept secure online payments through trusted providers to ensure a smooth checkout experience. Your information is protected, and your order is confirmed the moment payment is received.

For custom orders, payment must be completed before order ships. Once your order is placed, you’ll receive a confirmation email with next steps and any customization forms needed.

Need help with payment or have questions about your order? Reach out anytime — we’re here to make it easy.

We use simple flat‑rate and weight‑based shipping to keep costs fair and predictable. You’ll receive tracking as soon as your order ships.

Because each item is made to order, all sales are final. We do not accept returns or exchanges on custom or personalized products.

If there is an issue with your order due to an error on our end, please contact us within 48 hours of receiving your package. We’ll review the concern and make it right.

Please double‑check sizes, spelling, and customization details before submitting your order.

Every custom piece is created just for you. Once your order is placed, you’ll receive any required customization forms or instructions. Production begins after all details are submitted and approved.

Please review sizes, colors, spelling, and design notes carefully before submitting. Custom and personalized items cannot be changed once production starts.

If you have questions about customization options or need help finalizing your details, we’re always here to guide you.

To keep your custom items looking their best, we recommend gentle care. All drinkware should be hand‑washed only and never placed in the dishwasher, microwave, or soaked for long periods. This protects the finish and ensures your design stays vibrant.

For apparel and other custom pieces, wash inside out on a gentle cycle and avoid high heat when drying or ironing.